Terms of Use

Last Updated: March 12, 2026 · Effective Date: March 12, 2026

(also serving as Terms and Conditions / End User SaaS Agreement)

These Terms of Use ("Agreement") govern your access to and use of the AncestorIQ websites, applications, hosted software, and related services.

Company: AncestorIQ, LLC
Address: 8 The Green, Dover, Delaware 19901, USA

BY CLICKING TO ACCEPT, CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICES, YOU AGREE TO THIS AGREEMENT AND THE ANCESTORIQ PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

1. Definitions

1.1 "Affiliate": means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
1.2 "Agreement": means this Terms of Use / End User SaaS Agreement, together with any documents incorporated by reference.
1.3 "AI Agents": means automated or semi-automated software components, workflows, models, prompts, tools, or systems used within the Services for ingestion, extraction, matching, analysis, enrichment, narrative generation, retrieval, search, recommendation, validation, or related functions.
1.4 "AncestorIQ," "we," "us," or "our": means AncestorIQ, LLC.
1.5 "Beta Services": means features, functions, or products identified as beta, preview, pilot, early access, test, or similar non-general-availability offerings.
1.6 "Customer," "you," or "your": means the person accepting this Agreement, or, if applicable, the company or other legal entity for which that person is accepting this Agreement.
1.7 "Documentation": means the then-current user guides, feature descriptions, product information, and technical or support materials we make available for the Services.
1.8 "Fees": means all subscription fees, usage fees, credit purchases, taxes, and other amounts payable for the Services.
1.9 "Order": means any checkout flow, subscription purchase, quote, invoice, order form, or other ordering document or in-product purchase confirming the Services you obtained.
1.10 "Outputs": means any text, data, reports, summaries, explanations, narratives, videos, images, recommendations, citations, graphs, scores, inferences, match suggestions, eligibility assessments, or other content generated by or through the Services.
1.11 "Personal Information": means information that identifies, relates to, describes, or can reasonably be associated with a natural person, household, or device, as defined by applicable law.
1.12 "Privacy Policy": means the AncestorIQ Privacy Policy, as updated from time to time.
1.13 "Services": means the AncestorIQ websites, software, hosted platform, and related features and services, including, as applicable, GEDCOM import/export, family-tree creation, graph and knowledge-graph generation, AI research agents, narrative and media generation, collaboration tools, messaging, comments, annotations, search, analytics, and support.
1.14 "Subscription Term": means the period during which you are permitted to access and use the Services under an applicable Order.
1.15 "Third-Party Services": means any website, database, application, service, content source, API, archive, people-search tool, storage provider, communications provider, model provider, or other third-party technology not owned or operated by AncestorIQ.
1.16 "User Content": means all data, content, and materials submitted, uploaded, imported, connected, entered, shared, transmitted, stored, or otherwise made available by you or on your behalf through the Services, including GEDCOM files, trees, records, documents, media, notes, prompts, chats, messages, comments, annotations, metadata, and related materials.
1.17 "User": means any individual who is authorized by you to access or use the Services through your account or workspace.

2. Free Trial and Free Capabilities

2.1 Free Access. If we offer a free trial, free tier, preview account, or other no-fee access to any part of the Services, that access is governed by this Agreement unless we expressly state otherwise.

2.2 As-Is. Free and trial access is provided "AS IS" and without warranties of any kind.

2.3 Changes or Termination. We may modify, suspend, restrict, or terminate free or trial access at any time, with or without notice.

2.4 Data During Trials. We may limit retention, storage, export, or recovery of User Content associated with free or trial access. If you do not convert to a paid plan, your User Content, settings, and Outputs associated with free or trial access may be deleted or become unavailable.

2.5 No Liability. AncestorIQ will have no liability arising out of or in connection with any free or trial access to the Services.

3. AncestorIQ Responsibilities

3.1 Provision of Services. AncestorIQ will make the Services available to you during the applicable Subscription Term, subject to this Agreement and your payment of applicable Fees.

3.2 Support. We may provide standard support for the Services as described in the Documentation or your Order.

3.3 Changes to the Services. We may add, remove, replace, modify, or discontinue features, functionality, or content in the Services at any time. We may also change how features are labeled, packaged, or priced.

3.4 Service Environment. The Services are provided as a hosted, multi-tenant software-as-a-service environment. Unless expressly stated in writing, AncestorIQ does not provide custom deliverables, works-made-for-hire, or bespoke IP assignments.

3.5 Security Measures. We will maintain reasonable administrative, technical, and organizational safeguards for the Services and for certain categories of User Content, consistent with the Privacy Policy and our security practices.

3.6 Beta Services. Beta Services may be incomplete, unstable, or unavailable; may change substantially before release; and may never become generally available. Beta Services are provided AS IS, without warranties, support commitments, or service levels.

4. Use of Services; Third-Party Services; Privacy; International Use

4.1 Eligibility and Accounts

4.1.1 You must be at least 16 years old to use the Services.

4.1.2 You agree to provide accurate and current registration and account information and to keep that information updated.

4.1.3 You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

4.1.4 You must promptly notify us of any unauthorized use of your account or any security incident involving the Services.

4.2 Customer Responsibilities

You are responsible for:

all Users' compliance with this Agreement;
the accuracy, quality, legality, and appropriateness of User Content;
obtaining all rights, permissions, and consents needed for User Content and for any third-party data or credentials you provide;
ensuring your use of the Services complies with law and does not violate rights of others.

4.3 Living Persons; Sensitive Discoveries; Data You Upload

4.3.1 You agree not to upload, share, or publish Personal Information about living persons unless you have a lawful basis and any required permissions.

4.3.2 The Services may apply privacy defaults or masking logic to persons treated as likely living, including where there is no death date and the birth date is within approximately the last 110 years, or where birth/death information is incomplete.

4.3.3 You understand that genealogy can surface unexpected, disputed, or sensitive information, including adoption, parentage, identity, criminal history, residence, or health-related details contained in historical records. You assume the risks associated with discovering, interpreting, or sharing such information.

4.4 Usage Restrictions

You will not, and will not permit any User or third party to:

copy, resell, lease, sublicense, distribute, frame, mirror, or otherwise commercially exploit the Services except as expressly authorized by AncestorIQ;
use the Services in violation of law or to infringe, misappropriate, or violate any right of any person or entity;
upload, store, transmit, or use unlawful, defamatory, fraudulent, abusive, harassing, invasive, obscene, or infringing content;
upload malware, malicious code, or harmful instructions;
interfere with or disrupt the Services or any third-party systems used with the Services;
gain or attempt unauthorized access to the Services or related systems;
circumvent usage limits, access controls, rate limits, technical restrictions, or protective measures;
reverse engineer, disassemble, decompile, or attempt to discover source code, models, prompts, parameters, weights, or internal logic of the Services;
conduct model extraction, prompt-injection attacks, adversarial testing, or other attempts to bypass or defeat safeguards, unless expressly authorized in writing;
scrape, bulk export, harvest, or collect data from the Services by automated means except through expressly permitted export functionality or as otherwise approved in writing;
use the Services to build, benchmark, train, improve, or monitor a competing product or service;
remove, alter, or obscure proprietary notices.

4.5 Prohibited High-Risk Uses

You will not use the Services or any Outputs, whether alone or in combination with other information, for:

law enforcement investigations, public-safety investigations, forensic identification, or judicial or administrative proceedings;
employment, housing, insurance, credit, lending, underwriting, tenant screening, education admissions, or similar eligibility decisions;
paternity testing, child-custody decisions, or similar family-law determinations;
medical, clinical, diagnostic, treatment, or genetic counseling purposes;
discriminatory, unlawful, or high-risk decisions affecting legal rights or similarly significant effects.

4.6 AI Outputs, Research Assistance, and Unexpected Results

4.6.1 Outputs May Be Wrong. The Services may generate Outputs including suggested relationships, summaries, translations, transcriptions, citations, narratives, reports, recommendations, scores, or other materials. Outputs may be inaccurate, incomplete, biased, outdated, or misleading. You are solely responsible for reviewing and verifying Outputs before relying on them.

4.6.2 No Professional Advice. The Services are provided for informational, educational, recreational, genealogical, and personal or internal research use. The Services are not legal advice, medical advice, psychological advice, immigration advice, professional genealogical certification, or any other regulated professional service.

4.6.3 Unexpected Discoveries. Genealogical research can reveal unexpected or sensitive personal information, including adoption, parentage, identity, criminal history, residence, or health data contained in historical or public records. You assume the risk associated with discovering, interpreting, or sharing such information.

4.7 Third-Party Services and Data Sources

4.7.1 The Services may connect to, retrieve from, or otherwise interact with Third-Party Services.

4.7.2 AncestorIQ does not control and is not responsible for any Third-Party Services, including their terms, privacy practices, availability, legality, accuracy, or content.

4.7.3 If you provide credentials, tokens, cookies, or other access methods for a Third-Party Service, you represent that you are authorized to do so and you authorize AncestorIQ to use that access method as directed by you.

4.7.4 We may use automated retrieval, browser automation, scraping, APIs, OCR, or other tools in connection with Third-Party Services where we determine it is appropriate, but we do not guarantee that any Third-Party Service will continue to permit such access.

4.7.5 You assume all risk arising from your use of Third-Party Services in connection with the Services.

4.8 Privacy

Your use of the Services is also governed by the Privacy Policy, which is incorporated into this Agreement by reference.

4.9 International Use

The Services are operated from the United States and are primarily directed to users in the United States. We do not represent that the Services are appropriate, available, or compliant for use in every jurisdiction outside the United States. If you access or use the Services from outside the United States, you do so on your own initiative and at your own risk, and you are responsible for complying with applicable local laws. We may limit, modify, or refuse access, features, or transactions in any jurisdiction at any time.

4.10 Suspension

We may suspend or restrict access to the Services, in whole or in part, if we believe there is a security risk, legal risk, policy violation, technical threat, payment issue, or other circumstance warranting suspension.

5. Fees and Payment

5.1 Fees. You will pay all Fees specified in your Order.

5.2 Subscriptions. Services may be sold on monthly or annual subscription terms, or on other terms stated at purchase.

5.3 Credits and Usage. Certain features may be available through one-time purchases, usage-based pricing, or prepaid credits. Credits have no cash value, are non-transferable unless we say otherwise, and may expire or be forfeited as stated in the applicable terms or purchase flow.

5.4 Auto-Renewal. Unless otherwise stated in an Order, subscriptions renew automatically for successive terms of the same or shorter length unless canceled before renewal.

5.5 Cancellation. You may cancel a subscription at any time, but cancellation takes effect at the end of the then-current billing period unless otherwise stated at purchase.

5.6 No Refunds. Fees are non-cancelable and non-refundable, except where required by law or expressly stated in writing by AncestorIQ.

5.7 Payment Processors. We may use third-party payment processors. By submitting payment information, you authorize us and our processors to charge the applicable payment method.

5.8 Taxes. Fees are exclusive of taxes, levies, duties, or similar governmental assessments. You are responsible for applicable taxes, excluding taxes based on AncestorIQ's net income.

5.9 Late or Failed Payments. We may suspend the Services, assess late fees where permitted, change payment terms, or require prepayment if payment is late or fails.

6. Proprietary Rights and Licenses

6.1 Reservation of Rights

Except for the limited rights expressly granted to you, AncestorIQ and its licensors retain all right, title, and interest in and to the Services, Documentation, We/Our Content, software, models, workflows, methods, derivative works, and all related intellectual property rights.

6.2 Ownership of User Content

As between you and AncestorIQ, and subject to applicable law and the rights granted in this Agreement, you retain whatever rights you may have in User Content.

6.3 License to AncestorIQ

You grant AncestorIQ and its Affiliates, service providers, successors, licensees, and assigns a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, host, store, copy, reproduce, modify, adapt, translate, publish, distribute, display, perform, create derivative works from, extract, index, analyze, enrich, classify, combine, commercialize, and otherwise exploit User Content, in whole or in part, in any format or media, for:

providing, operating, maintaining, securing, and improving the Services;
building, maintaining, and commercializing family-tree, graph, and knowledge-graph features;
developing, training, fine-tuning, evaluating, validating, benchmarking, and commercializing AI systems, embeddings, indexes, prompts, models, derived datasets, classifiers, and related technologies;
analytics, quality control, moderation, fraud prevention, monitoring, debugging, and internal business operations;
marketing, demonstrations, product development, research, and business expansion, subject to applicable law;
any other lawful business purpose not prohibited by applicable law.

For clarity:

this license applies whether User Content is marked private, shared, invite-only, or public, except to the extent mandatory law provides otherwise;
your privacy or sharing settings may affect what other users can access, but they do not limit AncestorIQ's internal rights under this Agreement and the Privacy Policy;
the license survives account deletion, content deletion, termination, and expiration, except to the extent mandatory law requires otherwise.

6.4 Derived Data, Models, and Internal Use

AncestorIQ may create, own, retain, use, disclose, license, and commercialize derived, inferred, transformed, de-identified, aggregated, scored, indexed, embedded, or otherwise processed data generated from or relating to User Content and usage of the Services. This includes model weights, learned parameters, vector embeddings, taxonomies, relationship maps, usage analytics, quality metrics, and similar outputs.

6.5 Outputs

6.5.1 AncestorIQ Ownership. AncestorIQ owns all right, title, and interest in and to all Outputs. To the extent any ownership interest in Outputs vests in you by operation of law, you hereby assign that interest to AncestorIQ.

6.5.2 License Back to You. Subject to this Agreement and your payment of Fees, AncestorIQ grants you a limited, revocable, non-exclusive, non-transferable license to use Outputs for your own lawful personal, family-history, research, and internal business purposes. You may not sell, sublicense, or commercially exploit Outputs unless AncestorIQ expressly permits it in writing.

6.6 Feedback

If you provide feedback, ideas, suggestions, or recommendations, you grant AncestorIQ a perpetual, irrevocable, royalty-free, transferable, sublicensable license to use them without restriction or obligation to you.

7. Confidentiality

7.1 Confidential Information. "Confidential Information" means non-public information disclosed by one party to the other that should reasonably be understood to be confidential, including business plans, technical information, pricing, user data, security information, and non-public features.

7.2 Obligations. The receiving party will use reasonable care to protect the disclosing party's Confidential Information and will use it only as necessary to perform under this Agreement or as otherwise permitted hereunder.

7.3 Permitted Disclosures. Confidential Information may be disclosed to employees, contractors, Affiliates, advisors, and service providers who need to know and who are bound by confidentiality obligations.

7.4 Compelled Disclosure. A party may disclose Confidential Information if required by law, legal process, or court order.

8. Representations, Warranties, Exclusive Remedies, and Disclaimers

8.1 Mutual Authority. Each party represents that it has the authority to enter into this Agreement.

8.2 Your Warranties. You represent and warrant that you have obtained all rights, permissions, and consents necessary for User Content and for any third-party access or credentials you provide.

8.3 AS IS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, DOCUMENTATION, OUTPUTS, BETA SERVICES, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

8.4 DISCLAIMED WARRANTIES. ANCESTORIQ DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, DATA ACCURACY, RESULTS, AVAILABILITY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

8.5 Exclusive Remedy. YOUR EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THE SERVICES.

9. Indemnification

You will defend, indemnify, and hold harmless AncestorIQ, its Affiliates, and their respective officers, directors, employees, contractors, agents, successors, and assigns from and against any claims, damages, liabilities, losses, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

your or your Users' use of the Services;
User Content;
your breach of this Agreement;
your violation of any law or rights of any third party;
any dispute between you and a third party relating to data, content, or access you directed us to process or obtain.

10. Limitation of Liability

10.1 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANCESTORIQ'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE GREATER OF:

ONE HUNDRED U.S. DOLLARS (US $100); OR
THE AMOUNT YOU PAID ANCESTORIQ FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

10.2 Excluded Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANCESTORIQ WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Application. The limitations in this Section apply regardless of the theory of liability and even if any limited remedy fails of its essential purpose.

11. Term and Termination

11.1 Term. This Agreement begins on the earlier of the date you accept it or first use the Services, and continues until terminated.

11.2 Termination by You. You may stop using the Services at any time. Canceling a subscription does not relieve you of Fees already due.

11.3 Termination by AncestorIQ. We may suspend or terminate this Agreement, your account, or access to the Services at any time for breach, legal risk, security risk, payment failure, fraud, misuse, or other reasonable business grounds.

11.4 Effect of Termination. Upon termination, your right to access and use the Services ends, except as otherwise required by law or expressly permitted by AncestorIQ.

11.5 Data Handling After Termination. User Content and related information may be retained, deleted, de-identified, transformed, or otherwise handled as described in the Privacy Policy. Derived data, backups, logs, embeddings, indexes, and trained model artifacts may remain after termination or deletion.

11.6 Survival. Sections that by their nature should survive will survive termination or expiration, including Sections 5 through 13.

12. Notices, Governing Law, Jurisdiction, and Arbitration

12.1 Notices. Legal notices to AncestorIQ must be sent to legal@ancestoriq.com and to the address listed above. We may send notices to you using your account email, in-product notices, or other contact information associated with your account.

12.2 Governing Law. This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions.

12.3 Informal Resolution. Before filing a claim, the parties agree to try to resolve the dispute informally for at least thirty (30) days after written notice.

12.4 Binding Arbitration. Except for matters that may be brought in small claims court or claims seeking injunctive relief for misuse of intellectual property, security breaches, or unauthorized access, any dispute arising out of or relating to this Agreement or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under applicable consumer or commercial arbitration rules, as determined by AAA.

12.5 Seat and Format. The seat of arbitration will be Delaware, but arbitration may be conducted remotely, by documents, or in another location if agreed by the parties or permitted by the applicable rules.

12.6 Class Action Waiver. YOU AND ANCESTORIQ AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION.

12.7 Opt-Out. You may opt out of the arbitration provision by sending written notice to legal@ancestoriq.com within thirty (30) days after first accepting this Agreement. Your opt-out notice must include your full name, account email, and a clear statement that you opt out of arbitration.

12.8 Court Jurisdiction for Non-Arbitrable Matters. For any dispute not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware.

13. General Provisions

13.1 Entire Agreement. This Agreement, the Privacy Policy, and any applicable Order are the entire agreement between you and AncestorIQ regarding the Services and supersede prior or contemporaneous communications on the subject.

13.2 Order of Precedence. If there is a conflict between an Order and this Agreement, the Order controls only to the extent it expressly overrides this Agreement.

13.3 Modifications. We may update this Agreement from time to time. The updated version becomes effective on posting or on any later date stated in the update. Your continued use of the Services after the effective date constitutes acceptance.

13.4 Assignment. You may not assign this Agreement without our prior written consent. AncestorIQ may assign this Agreement without restriction, including in connection with a merger, acquisition, reorganization, financing, or sale of assets.

13.5 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, joint venture, fiduciary, or employment relationship.

13.6 No Third-Party Beneficiaries. Except as expressly stated, this Agreement does not create third-party beneficiary rights.

13.7 Waiver. No failure or delay by AncestorIQ in exercising any right operates as a waiver.

13.8 Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

13.9 Force Majeure. AncestorIQ is not liable for delay or failure caused by events beyond its reasonable control.

13.10 Copyright / DMCA. If you believe content on the Services infringes your copyright, send a notice to privacy@ancestoriq.com and to the address above, Attn: DMCA Agent, including information sufficient to identify the work, the allegedly infringing material, and your contact information, together with the statements required by applicable law. AncestorIQ may remove or disable access to material alleged to be infringing and may terminate repeat infringers.