Privacy Policy

Last Updated: March 12, 2026 · Effective Date: March 12, 2026

AncestorIQ, LLC ("AncestorIQ," "we," or "us") is committed to the privacy of users of our websites, applications, hosted software, and related services (collectively, the "Services"). This Privacy Policy describes our collection, use, disclosure, and retention of information, and explains certain rights and choices you may have.

Company: AncestorIQ, LLC

1. Scope

This Privacy Policy applies to information collected by or on behalf of AncestorIQ in connection with the Services.

This Privacy Policy does not govern Third-Party Services that we do not own or control, even if they are linked from, integrated with, or used in connection with the Services.

2. Types of Information We Collect

We may collect the following categories of information.

2.1 Account and Profile Information

When you create an account or use the Services, we may collect:

name;
username;
email address;
password and authentication information;
company, organization, or team information;
preferences, settings, and profile details.

2.2 Genealogy and Family Tree Information

We may collect, receive, infer, or generate:

GEDCOM files and imports;
family-tree structures;
names, aliases, dates, approximate dates, relationships, lineage links, and kinship connections;
places of birth, death, marriage, residence, migration, or burial;
notes, citations, event records, source references, and associated metadata;
graphs, knowledge graphs, node and edge relationships, rankings, scores, and inferred connections.

2.3 Records, Media, and Documents

We may collect:

photos, scanned records, certificates, immigration documents, letters, journals, audio, video, and other media;
OCR text, extracted fields, annotations, transcriptions, translations, and classifications;
file metadata, thumbnails, tags, and system-generated derivatives.

2.4 Communications and User Interactions

We may collect:

prompts, chats, messages, comments, annotations, support requests, surveys, and feedback;
communication preferences;
audio recordings or transcripts of support interactions where permitted by law.

2.5 Payment and Transaction Information

We may collect:

billing address;
payment-related identifiers and transaction metadata;
purchase history, subscriptions, credits, invoices, and refund records.

Payment card and bank information may be processed directly by our payment processors rather than stored in full by us.

2.6 Device, Usage, and Log Information

We may collect:

IP address;
device identifiers;
browser and operating system details;
app version, session identifiers, cookie identifiers, and similar technologies;
pages viewed, clicks, searches, navigation patterns, timestamps, errors, and diagnostics;
approximate or inferred geolocation from IP or device signals.

2.7 Information from Third Parties and Public Sources

We may receive information from:

public records and archives;
research databases, directories, and data licensors;
social, people-search, or obituary platforms;
service providers, affiliates, and partners;
users who invite or share content with others;
third parties whose accounts or services you connect to the Services.

2.8 Inferences and Derived Information

We may infer, generate, or derive information from other information we hold, including:

likely relationships and family clusters;
data quality or confidence scores;
match scores and duplicate suggestions;
likely living/deceased status;
lineage, migration, or eligibility hypotheses;
usage patterns, interests, and product engagement insights.

2.9 Sensitive Information

Depending on what you upload, share, connect, or infer through the Services, the Services may process categories of information that could be treated as sensitive under some laws, including information relating to living relatives, ethnicity, religion, health-related facts contained in historical records, or other family-history details. You are responsible for ensuring you have the rights and permissions needed for content you provide.

2.10 Children's Information

The Services are not intended for children under 16. We do not knowingly collect Personal Information directly from children under 16.

3. Use and Processing of Information

We may use information for the following purposes.

3.1 To Provide the Services

We use information to:

create and manage accounts;
authenticate users;
import, store, organize, search, and export genealogy data;
generate family trees, graphs, and knowledge graphs;
produce Outputs;
operate messaging, collaboration, and sharing features;
provide support and account administration.

3.2 To Improve, Train, and Commercialize

We may use information, including User Content, communications, prompts, records, files, system interactions, Outputs, and derived data, to:

improve the Services and related offerings;
develop, train, fine-tune, evaluate, benchmark, and commercialize machine learning and AI systems;
create embeddings, indexes, relationship maps, and derived datasets;
test and validate models, prompts, and workflows;
create new features, products, or business lines;
perform research, analytics, quality control, and performance monitoring.

There is no general training opt-out described in this Policy unless we separately offer one in writing.

3.3 To Secure and Protect the Services

We may use information to:

detect and prevent fraud, abuse, misuse, and security incidents;
enforce our Terms;
investigate suspected violations;
perform risk scoring, logging, monitoring, auditing, and incident response.

3.4 To Communicate With You

We may use information to:

send service, billing, account, support, or legal communications;
send surveys, updates, announcements, and product notices;
send marketing or promotional communications, subject to your choices and applicable law.

3.5 For Internal Business Operations

We may use information for:

administration and reporting;
finance, tax, accounting, and compliance;
business planning, forecasting, analytics, and audits;
acquisitions, financings, restructuring, and transactions.

3.6 For Any Other Lawful Purpose

In addition to the specific uses described in this Policy, we may use information for any other lawful purpose, including any purpose reasonably related to the operation, development, commercialization, or protection of AncestorIQ and its business, except where prohibited by applicable law.

4. Sharing of Information

We may share information in the following circumstances.

4.1 Affiliates and Corporate Transactions

We may share information with our Affiliates and in connection with actual or proposed mergers, acquisitions, financings, reorganizations, sales of assets, bankruptcies, or similar transactions.

4.2 Service Providers and Contractors

We may share information with service providers, contractors, and vendors that help us operate, support, secure, analyze, monetize, or improve the Services, including providers of:

cloud hosting and storage;
databases and vector databases;
AI and model infrastructure;
OCR and transcription;
communications, email, and notifications;
payment processing;
analytics, advertising, and performance monitoring;
security, logging, and fraud prevention;
customer support and ticketing.

4.3 Other Users and Collaboration Recipients

If you choose to share trees, messages, annotations, or other materials with other users or recipients, we will disclose the information necessary to effectuate that sharing.

4.4 Third-Party Services You Direct Us to Use

If you connect or authorize Third-Party Services, we may disclose or exchange information with those services as necessary to perform the requested integration, retrieval, or workflow.

4.5 Legal, Safety, and Enforcement

We may disclose information:

in response to subpoenas, warrants, court orders, government requests, or other legal process;
to comply with law or regulation;
to protect rights, safety, property, users, the Services, or the public;
to investigate or address suspected fraud, abuse, violations, or security incidents.

4.6 De-Identified, Aggregated, and Derived Information

We may create, use, share, license, sell, or otherwise commercialize de-identified, aggregated, pseudonymized, scored, transformed, or otherwise derived information, except where prohibited by law.

4.7 Advertising, Analytics, and Measurement

We may use or disclose information to analytics, advertising, measurement, and attribution providers. Depending on the jurisdiction and the nature of the disclosure, this may be treated as targeted advertising, a "sale," or a "share" under applicable law.

5. Your Choices and Rights

5.1 Account Information

You may be able to access, update, or correct certain account or profile information through your account settings.

5.2 Marketing Communications

You can opt out of promotional emails by using the unsubscribe link in the message. We may still send non-promotional service or transactional communications.

5.3 Cookies and Similar Technologies

Your browser or device may permit you to manage cookies and tracking technologies. Where required by law, we may provide cookie controls, consent tools, or opt-out mechanisms.

5.4 Access, Deletion, Correction, and Portability

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or a portable copy of certain Personal Information.

To submit a request, contact privacy@ancestoriq.com. We may require verification of identity before responding.

5.5 Authorized Agents

Where applicable law allows, you may authorize an agent to submit requests on your behalf, subject to verification and proof of authorization.

5.6 Appeals

Where applicable law provides an appeal right, you may appeal our decision on a privacy request by contacting us at privacy@ancestoriq.com and clearly stating that your request is an appeal.

6. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information from unauthorized access, use, alteration, and disclosure.

These safeguards may include:

encryption in transit and at rest where applicable;
role-based access controls;
authentication and administrative access controls;
logging, monitoring, and alerting;
backup, recovery, and incident response processes.

No method of transmission over the internet, and no method of electronic storage, is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your credentials and for notifying us of suspected unauthorized access.

7. Other Important Information

7.1 Data Retention

We retain information for as long as needed for the purposes described in this Policy, including to provide the Services, maintain accounts, support users, train and improve systems, comply with law, resolve disputes, enforce agreements, and protect the business.

7.2 Account Deletion and Backups

If you delete your account or request deletion, we may delete, de-identify, anonymize, aggregate, retain, or transform information as permitted by law and as needed for legitimate business purposes.

We generally target deletion from active systems within a commercially reasonable period and may continue to retain information in backups, archives, logs, derived datasets, or model artifacts. Some backup systems may be immutable and may be purged on scheduled cycles that can extend for up to approximately 180 days or longer where legally permitted or operationally necessary.

7.3 Derived Data and Model Artifacts

Even if source records or account data are deleted, we may retain and continue to use:

de-identified or aggregated data;
system logs;
confidence scores, rankings, and model-evaluation data;
vector embeddings and indexes;
trained model weights and related artifacts;
other derivative or transformed information not required to be deleted under applicable law.

7.4 Third-Party Websites and Applications

We do not control third-party websites, applications, archives, APIs, or services. Their privacy practices are governed by their own terms and policies.

7.5 International Users and Transfers

The Services are operated from the United States and are primarily directed to users in the United States. If you access or use the Services from outside the United States, you understand that your information may be transferred to, stored in, accessed in, and processed in the United States and other countries where we or our service providers operate. Those countries may have data-protection laws that differ from those in your jurisdiction. We do not represent that the Services are appropriate, available, or compliant for use in every jurisdiction outside the United States. If mandatory law gives you rights that apply notwithstanding this Policy, we will honor those rights to the extent required by applicable law.

7.6 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version becomes effective on posting or on any later date stated in the updated Policy. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.

8. California and Other U.S. State Privacy Disclosures

This section supplements the rest of the Privacy Policy for residents of states whose privacy laws apply to AncestorIQ.

8.1 Categories of Personal Information We May Collect

Depending on how you interact with the Services, we may collect categories such as:

identifiers and contact information;
account credentials;
commercial and transaction information;
internet or network activity information;
geolocation information;
audio, electronic, visual, or similar information;
professional or employment-related information if you apply for a role or interact with us in a business capacity;
inferences drawn from other information;
sensitive information to the extent contained in genealogy records, user-submitted materials, or inferred through family-history processing.

8.2 Categories of Recipients

We may disclose categories of Personal Information to:

Affiliates;
service providers and contractors;
analytics and advertising partners;
payment processors;
communications providers;
security and fraud-prevention vendors;
legal and governmental authorities;
other users or recipients you authorize through collaboration or sharing features;
counterparties in business transactions.

8.3 Sale, Share, and Targeted Advertising

Depending on the law that applies and the specific disclosure at issue, some disclosures to analytics or advertising partners may be treated as a "sale," "share," or targeted advertising. Where required by applicable law, we will provide notice, rights, or opt-out mechanisms.

8.4 Sensitive Information

To the extent we collect or process information that is treated as sensitive under applicable law, we may use it for providing the Services, securing the Services, improving our systems, training and evaluating models, analytics, compliance, and other purposes permitted by law.

8.5 Non-Discrimination

We will not unlawfully discriminate against you for exercising applicable privacy rights.

9. Contact Information

Questions, requests, and complaints regarding this Privacy Policy may be sent to:

privacy@ancestoriq.com
AncestorIQ, LLC
Attn: Privacy
8 The Green
Dover, Delaware 19901
USA